At Mbeatrice, we are committed to providing transparent and accessible support for our customers. Whether you have a technical question regarding blade metallurgy or need assistance with an order, our team is available to provide expert guidance.
1. Official Business Identity
For transparency and legal compliance, the following information represents the official business presence of Mbeatrice.
- Trade Name: Mbeatrice
- Physical Address: 77 Place du General de Gaulle, 76730 Bacqueville-en-Caux, France
2. Customer Support Channels
We provide multiple direct lines of communication to ensure your inquiries are handled with precision and speed.
- Primary Email: support@mbeatrice.org
- Direct Phone: +33 2 35 83 20 61
- Online Contact Form: Available 24/7 at mbeatrice.org/contact
3. Operational Hours
Our technical support and fulfillment teams operate during the following hours:
- Monday – Friday: 09:00 – 18:00 (Central European Time)
- Saturday – Sunday: Closed (Inquiries will be addressed the following business day)
4. Response Time Commitment
We strive to respond to all digital inquiries within 24 business hours. During peak tactical seasons or new product launches, response times may vary slightly, but our commitment to your satisfaction remains a priority.
5. Security and Privacy
Any personal information shared via our contact channels is protected under our Privacy Policy. We utilize encrypted communication methods to ensure your data remains confidential.
